Cancellation and Return Conditions

Return Company Code: 123456789 (When sending your product for return, simply provide our “Return Company Code” to the cargo officer when you go to the cargo branch.) (Address: KAZIM KARABEKİR MAH. 2.KOÇ SK. NO: 28 YILDIRIM/ BURSA)

GENERAL:

If you place an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. Shipping costs, which are product shipping expenses, will be paid by the buyers. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal 30-day period. If the product is not delivered within this period, Buyers can terminate the contract. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as warranty certificate and user manual, if any. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the moment they learn of this situation. The total price must be refunded to the Buyer within 14 days.  

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the buyer does not pay the price of the product they purchased or cancels it in bank records, the Seller's obligation to deliver the product ends.  

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:  

If it is determined that the buyer's credit card, with which they made the payment, is used unfairly by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with the shipping costs belonging to the SELLER.  

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order; if they made the payment in cash, this fee is paid to them in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels it, the product price is refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.  

BUYER'S OBLIGATION TO CHECK THE PRODUCT:  

The buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, packaging torn, etc. from the cargo company. The delivered goods/services will be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The Invoice must also be returned with the product.  

RIGHT OF WITHDRAWAL:

BUYER; they can exercise their right to withdraw from the contract by rejecting the goods without assuming any legal and criminal liability and without giving any reason, provided that they notify the SELLER via the following contact information within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization at the address they indicated.  

SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTICE: COMPANY: NZM KONFEKSİYON TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ NAME/TITLE: ASİLGÜÇ ADDRESS: KAZIM KARABEKİR MAH. 2.KOÇ SK. NO: 28 YILDIRIM/ BURSA E-MAIL: [e-posta adresi kaldırıldı] TEL: 0533 458 86 20 FAX:

PERIOD OF RIGHT OF WITHDRAWAL:

If the buyer has purchased a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's approval before the expiry of the right of withdrawal period. The Buyer has been presented with the notification regarding the Right of Withdrawal in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the Withdrawal conditions.  

Expenses arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, it is mandatory to notify the SELLER in writing or by the method notified by the SELLER by registered mail, fax, e-mail or method notified by the SELLER within 14 (fourteen) days, and that the product has not been used within the framework of the "Products for Which Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.  

USE OF RIGHT OF WITHDRAWAL:

Invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.) Return form, The box, packaging, and standard accessories of the products to be returned must be delivered complete and undamaged, if any.  

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date the withdrawal notification reaches them and to receive the goods back within 20 days. If there is a decrease in the value of the goods due to a reason arising from the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. If the campaign limit amount arranged by the SELLER falls below the limit due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign is canceled.  

PRODUCTS FOR WHICH RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:  

Products prepared in line with the BUYER's requests or clearly personal needs and not suitable for return, underwear bottom pieces, swimsuit and bikini bottoms, make-up materials, disposable products, goods that are likely to deteriorate quickly or expire, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines other than those provided under the subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, return is not possible according to the Regulation. In addition, it is not possible to exercise the right of withdrawal for services that have started to be performed with the consumer's approval before the expiry of the right of withdrawal period. Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untried, undamaged, and unused in order to be returned. In accordance with the following distance contracts regulation; products for which the right of withdrawal cannot be exercised, Contracts for goods prepared in line with the consumer's requests or personal needs. Contracts for the delivery of goods that can deteriorate quickly or expire. Contracts for the delivery of goods that are not suitable for return in terms of health and hygiene, from goods whose packaging, tape, seal, package, etc. protective elements have been opened after delivery. Contracts for goods that are mixed with other goods after delivery and cannot be separated due to their nature. Contracts for books, digital content, and computer consumables offered in physical media, if the packaging, tape, seal, package, etc. protective elements are opened after the delivery of the goods. Contracts for the evaluation of leisure time, which must be made on a certain date or period, accommodation, transportation of goods, car rental, food and beverage supply and entertainment or recreation. Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

 

 

 

DEFAULT AND LEGAL CONSEQUENCES

24. If the BUYER makes the payment by credit card and defaults, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement between themselves and the cardholder bank and that they will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; they may request the expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.  

PAYMENT AND DELIVERY  

25. You can make payments by Bank Transfer or EFT (Electronic Fund Transfer) to any of the GARANTİ BBVA bank accounts TR--------------------------------------.

26. You can benefit from online single payment or online installment options with your credit cards through our website. Your credit card will be charged at the end of your order for online payments.